Terms and Conditions of Use
Welcome to the Malta Tutors website. By accessing and using this website, you agree to comply with and be bound by the following terms and conditions, which, together with our Privacy Policy, govern Malta Tutors’ relationship with you in relation to this website and the services offered. If you disagree with any part of these terms, please do not use the website.
Definitions
The terms “Malta Tutors”, “we”, or “us” refer to the owner and operator of this website.
The term “you” refers to the user, visitor, student, parent, or guardian accessing or interacting with this website.
1. General Terms of Use
1.1 Website Content
The information contained on this website is for general guidance and is subject to change without notice. We do not guarantee the accuracy, completeness, or relevance of the materials and accept no liability for errors or omissions.
1.2 Use of Cookies
This website may utilise cookies to monitor browsing behaviour. By using the site, you consent to the use of cookies in accordance with our Privacy Policy.
1.3 Disclaimer of Liability
Neither Malta Tutors nor any third parties provide warranties regarding the accuracy, performance, suitability, or completeness of the information found on this site. You acknowledge that such content may contain inaccuracies, and we expressly exclude liability to the fullest extent permitted by law.
1.4 Assumption of Risk
Your use of any information or services on this website is entirely at your own risk. It is your responsibility to ensure that any services or information meet your individual requirements.
1.5 Intellectual Property
This website and its contents, including but not limited to design, layout, graphics, and text, are the intellectual property of Malta Tutors or licensed for our use. Any reproduction, distribution, or commercial exploitation is strictly prohibited unless permitted under copyright law or with our prior written consent.
1.6 Trademarks
All trademarks not owned by or licensed to Malta Tutors that appear on this site are acknowledged accordingly.
1.7 Unauthorised Use
Unauthorised use of this website may result in legal proceedings, claims for damages, and/or constitute a criminal offence.
1.8 Third-Party Links
Our website may include links to external websites. These are provided for convenience and do not signify endorsement. We are not responsible for the content or security of any linked sites.
2. Terms Specific to Students and Parents
2.1 Right of Withdrawal
You may withdraw from tuition services by notifying us via email at [email protected] within 14 calendar days of submitting your application. Withdrawals made via text, social media, or phone will not be recognised. After this period, withdrawal rights lapse, and the terms below apply.
2.2 Early Tuition Commencement
Should tuition begin within the 14-day withdrawal period, you waive your right to withdraw from any sessions already conducted.
2.3 Cancellations and Rescheduling
Requests to cancel or reschedule must be submitted via email no less than 48 hours prior to the scheduled session. Illness-related changes must include a valid scanned medical certificate. Cancellations via text, phone, or social media will not be honoured. Missed or late-cancelled sessions are fully billable.
2.4 Closure of Communication Channels
Online communication tools (e.g., Skype chat) will remain accessible for up to 30 minutes following the final scheduled session to allow for material download. After this period, channels will be closed unless further sessions are booked.
2.5 Termination of Ongoing Tuition
For indefinite-term classes, a written notice of at least three weeks via email is required to terminate services. Any sessions scheduled within this period are fully billable. Notices via phone, text, or social media are not valid.
2.6 Payment Terms and Late Fees
Payments not received within 10 working days incur a €25 administration fee.
Payments overdue by 20 working days incur a €50 fee.
Payments overdue by 30 working days will accrue 8% annual interest on the outstanding balance.
2.7 Refund Policy
Cancellations are subject to a 50% fee or €500, whichever is lower. Students receiving physical or digital notes will incur an additional non-refundable charge of €75. Refunds are not convertible into tuition credits.
3. Tuition with Fixed End Dates
3.1 Refund Exclusions
No refunds are provided for fixed-duration courses (e.g., nine-month programmes), regardless of attendance or participation.
3.2 Business Courses
Courses tailored for professionals, such as Data Science for Business, are non-refundable.
3.3 Transition to Online Delivery
In the event of school or venue closure, tuition will automatically continue online. This does not warrant a refund or partial credit.
3.4 Non-Payment Policy
Lessons will be suspended if payment is not confirmed prior to the start of the scheduled tuition period.
3.5 Booking and Payment Deadlines
Tuition must be booked 48 hours in advance, and payment must be received at least 24 hours before the session. Sessions without confirmed payment will be automatically cancelled.
4. Online Lessons and Legal Safeguards
4.1 Recording Restrictions
Recording of online sessions is strictly prohibited unless explicitly agreed to in writing by both tutor and student. Breaches may result in legal action.
4.2 Public Holidays
Sessions are conducted on public holidays unless alternative arrangements have been agreed upon in writing.
4.3 Safeguarding and In-Home Tuition
In compliance with safeguarding regulations, a parent or guardian must be present during all in-home tuition sessions involving minors. This presence is mandatory to ensure the safety and welfare of all parties.
5. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Malta, including all applicable regulations relating to the protection and welfare of minors. Disputes arising out of or in connection with the use of this website or services offered shall fall under the exclusive jurisdiction of the Maltese courts.